Kayako is the world’s leading multi-channel helpdesk solution that enables organizations to deliver a better customer experience and work more effectively as a team, whatever their size.

Whether over email, support tickets, self-help, live chat or voice, your customers’ support history is tracked in one place and can be accessed from anywhere.

What Teckna Provide

Teckna has installed and configured several live installations of the Kayako Platforom and can offer the following services:

• hosting (via our sister company TecknaOnline)
• installation
• structuring and design of helpdesk queues and departments
• configuration
• customisation
• bespoke feature development